CANCELLATION policy
Effective Date: 1st April 2025
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If your appointment time becomes inconvenient for you, we are always happy to change it if you provide us with a minimum of 24 hours notice. This allows us to schedule in a patient who may be in urgent need of our care.
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There are many ways to contact us should you need to cancel or rearrange your appointment:
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Telephone: 023 80 476 191 (for all clinics & home visits)
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If there is no answer, please leave a clear voice message stating your name, appointment date/time, contact number & reason for calling.
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Email: info@stepwiseuk.com
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Please state your name and appointment date/time when communicating.
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Website: www.stepwiseuk.com
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Complete the online contact form to advise us of cancelling your appointment.
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Missed appointments and late cancellations represent a cost to the practice, to you and to other patients who could have been seen in the time set aside for you.
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We strive to accommodate the appointment needs of our patients and make every effort to keep on time for appointments scheduled.
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Failure to provide us with a minimum of 24 hours advance notice or failure to attend for a scheduled appointment will result in a cancellation fee. This fee will equate to 100% of the treatment and clinical time lost and is therefore charged at the full cost of your appointment.
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No further appointments will be booked until the cancellation fee is paid and any appointments booked in advance of the missed appointment will be cancelled. Repeat offenders may be declined treatment or be asked to pay upfront for appointments in future.
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It is understandable that sometimes cancellations cannot be helped due to illness or emergency, and we will take all valid circumstances into account.
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Our goal in communicating our cancellation policy is to avoid any extra charges being passed on to the patient.
We thank you for your cooperation and understanding.
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STEPWISE CHIROPODY. PODIATRY & AESTHETICS CLINIC CONTACT INFORMATION
If you wish to contact us or have any questions about or complaints in relation to this Cancellation Policy, please contact Sarah O’Donnell or Darren Roy at info@stepwiseuk.com – 263 West End Road, Southampton, SO18 6PP